Purchase FAQs

If I change my mind, can I cancel my order?

Yes... Your Satisfaction is 100% Guaranteed!

We are confident that you will be completely satisfied with Dovico Software. However, if you are not completely satisfied with our software and/or service then simply notify Dovico within 60 days of your purchase. You will receive your full money back - no questions asked. See our money back guarantee.

How do I return the software?

Our objective is to deliver High Quality Service and Exceptional Quality Software. Dovico continues this customer service tradition by removing the risk normally associated with purchasing any software, by offering a 60 Day Full Money Back Guarantee*. This refund is available, should you find the software unacceptable for ANY Reason.

*Note: Written confirmation of the removal of all Dovico software must be received within 60 days from the date of purchase. This guarantee applies to all software products purchased through Dovico or one of it's subsidiaries, professional services, or third party software.

Will my credit card information be secure?

Yes, your security is very important to us. We secure all our credit card transactions using SSL (Secure Socket Layer) technology. This process is applied to all personal information you enter while visiting our Internet Store. To further your security, your credit card number is encrypted before it is transmitted within our system. If at any time you have a concern about security, please contact us.

How can I check the status of my order?

At any time, you may check the status of your order by calling Dovico at the numbers above with your confirmation number in hand. Though most orders are verified and shipped the same day.

What about Taxes?

Taxes are only charged on Canadian Orders. All Canadian Orders will receive an invoice outlining your purchase with any applicable taxes.

What other charges may be incurred?

• Dovico Software Hosted Online (SaaS)
• Nothing to install. Includes access to Dovico Timesheet, Expense Sheets, Microsoft Project Link, Active Directory Link and more. No hidden costs. Pricing is based on a monthly subscription or pre-paid 12 or 24 months, and includes maintenance, upgrades and support.
  Service

  Price (Customer Service)

  Providing a copy of your Database

  No Charge

  Custom reports

  Contact Customer Service

  Performing an Archive

  No Charge

What is my Bill to Address?

This address is the full address that the credit card statement (for the credit card being used to make the purchase) is mailed too.

What Credit Cards does Dovico accept?

We currently accept Visa and Master Card. We can accept wire transfers or purchase orders if the order is above 2000.00 USD.

What is the delivery process?

• Confirmation e-mail :
  A confirmation e-mail will be sent to your e-mail address provided. Should you not receive this notification then please contact Dovico immediately.
• What are the Delivery Charges?
  Dovico does not charge for electronic delivery of the software.

Where should I go for service covered under warranty?

• Please contact our Dovico Technical Support Specialists:
  Toll Free North America: 1-800-618-8463
  Toll Free International: 00 800 4618 8463

Who will perform the support service as covered under the Dovico Maintenance Plan?

• Only Dovico trained technicians will perform software support services when you own a Dovico software product. These highly trained technicians are located at our head office and ensure cross platform support to deliver high quality service.
• Your satisfaction is Dovico's primary mandate.

Is support available in my area?

Yes. Our support service network extends worldwide.

What is included in the maintenance plan? (included with all purchases)

• All upgrades included free
• Free technical support by e-mail, phone
• Additional licenses purchased within your first year are guaranteed at your original purchase price