{"id":2474,"date":"2019-07-19T14:15:31","date_gmt":"2019-07-19T17:15:31","guid":{"rendered":"https:\/\/timesheet.dovico.com\/blog\/?p=2474"},"modified":"2020-03-20T18:04:48","modified_gmt":"2020-03-20T21:04:48","slug":"employee-spotlight-whos-carl-chase","status":"publish","type":"post","link":"https:\/\/timesheet.dovico.com\/blog\/2019\/07\/19\/employee-spotlight-whos-carl-chase\/","title":{"rendered":"Employee Spotlight: Who’s Carl Chase?"},"content":{"rendered":"\n

Who’s Carl Chase?<\/h3>\n\n\n\n
<\/div><\/div><\/div><\/div>\n\n\n\n

Although Superman was not the first superhero character, he is what we define in a hero. An everyday person who rises to do unhuman-like tasks for the greater good of humanity. To anyone in Metropolis, Clark Kent was just a non-assuming journalist. But when the forces of darkness crept over their city, the red cape came on, and Superman prevailed.<\/p>\n\n\n\n

At Dovico, we’re grateful to have our own Superman, but we call him Super Carl.<\/p>\n\n\n\n

Carl came to Dovico 16 years ago as a junior support technician. After many years of mastering his support role, he accepted the challenge of transitioning to a product and implementation specialist. <\/p>\n\n\n\n

Back in the early days of Dovico, we didn’t have the modern convenience of screen sharing to help support our clients. Our support team would often have to help over the phone using tedious trial and error. It was challenging to diagnose problems then, and frustrations would often arise.<\/p>\n\n\n\n

<\/div><\/div><\/div><\/div>\n\n\n\n

Empathy is practiced, not learned<\/h3>\n\n\n\n
<\/div><\/div><\/div><\/div>\n\n\n\n

You can’t fake a deep sincerity to help over the phone. You either have it in you, or you don’t, and when you don’t feel you are genuinely getting help, your patience shrinks. With Carl, helping others comes naturally to him. He is empathetic to the bone, and it’s why over the years we’ve been able to retain some of our clients for well over 15 years -an unheard-of retention rate for a SAAS company.<\/p>\n\n\n\n

You cannot teach someone empathy. It must be practiced and felt. It’s Carl’s authentic sense of understanding that makes him our superhero. <\/p>\n\n\n\n

<\/div><\/div><\/div><\/div>\n\n\n\n

An advocate for mental health<\/h3>\n\n\n\n
<\/div><\/div><\/div><\/div>\n\n\n\n

On top of being a model employee at Dovico, Carl is also our brightest beacon of hope in the fight against mental illness and the stigma associated with it. By openly sharing his touching mental health story, he knows what it feels to be depressed, angry, sad, confused and on the brink of suicide. <\/p>\n\n\n\n

Carl has lived a good portion of his life battling with type 1 bipolar disorder. He is not shy to speak of his stories of medications gone wrong, his manic sleep disorders and his brushes with suicide -not only his own but of his close friends as well. They say that you are only as sick as the secrets you keep; Carl leaves no secret to what he has faced and continues to face every day.<\/p>\n\n\n\n

Carl’s most significant strength when it comes to his weakness is that he understands the mental triggers before they emerge and proactively takes actions to get the help he needs. His awareness of his mind allows Carl to embrace his battle with bipolar disorder rather than to fight against it. He doesn’t see himself as broken or defective. By removing the stigma of his challenges, he understands that his mind works differently.<\/p>\n\n\n\n

<\/div><\/div><\/div><\/div>\n\n\n\n